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The International policy Forum
on Digital financial services and Consumer protection

Selected policymakers, regulators, consumer organisations, and experts. 

One agenda: stronger consumer protection in instant payment systems and digital financial services.

Jakarta – Indonesia | 20 - 21 August 2026

*Participation is by invitation and approved registration only. 

Participants may include selected Consumers International member organisations, Consumers International Change Network partners, Indonesian government and regulatory stakeholders, academic institutions, consumer organisations, implementation partners, and other invited global experts.

Global Consumer Organisations

Financial Regulators

Policy Experts

industry leaders

About TIPF 2026

The International Policy Forum on Digital Financial Services and Consumer Protection (TIPF 2026) is a working forum — not a conference.

While instant payment systems and digital financial services are expanding the reach of financial services to many, consumer protection mechanisms have not always moved as fast. Scams, fraud, data exploitation, over-indebtedness, and weak redress systems are shared issues across many countries. Policymakers have an opportunity to hear both about the true consumer experience on these issues and policy responses that can address them.

TIPF 2026 brings together global consumer organisations, regulators, and policymakers to draft shared policy recommendations and produce one Outcome Document, which will be well-timed to be shared with the FinCoNet host, Indonesia’s OJK, prior to FinCoNet 2026.

WHY THIS POLICY FORUM? WHY NOW?

Consumer protection in digital finance is a global problem. The solutions need to be global too.

Digital financial services are expanding at a pace regulators and consumer organisations struggle to match. The risk is not theoretical. It is happening now, in every country, to millions of consumers.

Without coordinated global action, consumer organisations in every country face the same harms alone — with no shared framework, no common voice, and no collective policy leverage.

The Problem Has No Borders

1.7 billion people now use mobile money. Cross-border digital payments exceeded $190 trillion in 2024. But consumer protection frameworks have not kept pace — and the gaps are growing faster than any single country can address alone.

Fragmented Responses Are Not Enough

While instant payment systems and digital financial services are expanding the reach of financial services to many, consumer protection mechanisms have not always moved as fast. Scams, fraud, data exploitation, over-indebtedness, and weak redress systems are shared issues across many countries. Policymakers have an opportunity to hear both about the true consumer experience on these issues and policy responses that can address them.

One Forum. One Outcome. Global Impact

TIPF 2026 brings together global consumer organisations, regulators, and policymakers to draft shared policy recommendations across four critical themes, which will be well-timed to be shared with the FinCoNet 2026 host.

WHO PARTICIPATES IN TIPF 2026?

Consumers International Member Organisations

Financial Regulators and Policy Makers

Digital Finance Industry & Fintech Practitioners

Academic and Research Experts

THE OUTCOME DOCUMENT

TIPF 2026 is a working forum — not a conference. The primary output is the Outcome Document — a consensus policy reference produced through structured deliberation across four thematic Working Groups.

"The Outcome Document will summarise key insights, commitments, and regulatory recommendations arising from the Forum. It will serve as a reference for national and regional policy processes on consumer protection in digital finance and as a resource for Consumers International's global advocacy and Policy Impact Forums."

TIPF 2026 is co-hosted by:

The International Policy Forum on Digital Financial Services and Consumer Protection is organised through a strategic collaboration between:

  • Lembaga Perlindungan Konsumen Nasional Indonesia (LPKNI)
  • Consumers International

This partnership brings together national leadership and global expertise to address emerging challenges and consumer risks in the digital financial ecosystem.

LPKNI as Host Institution

Lembaga Perlindungan Konsumen Nasional Indonesia (LPKNI) serves as the host organisation
of the Forum in Indonesia.

As a national consumer protection body, LPKNI plays a key role in:

  • Advocating for consumer protection at the national level
  • Supporting policy development and public awareness
  • Bridging collaboration between government, industry, and civil society

LPKNI serves as the institutional bridge between
Indonesian government stakeholders and the global
consumer protection community through Consumers International’s network of 200+ member organisations across 100+ countries.

Consumers International as A Global Partner

Consumers International is the membership organisation for consumer groups around the world.

Consumers International works with its Members and partners globally, to empower and champion the rights of consumers, and ensure they are treated safely, fairly and honestly.

As a co-host and global partner, Consumers International provides:

  • International strategic direction
  • Global policy expertise and frameworks
  • Access to a worldwide network of consumer organisations and stakeholders

This ensures that the Forum reflects diverse global perspectives and contributes to international
policy dialogue.

WHY INDONESIA? WHY NOW?

Indonesia is the largest digital financial services market in Southeast Asia and a G20 economy navigating one of the world’s fastest DFS growth trajectories. With over 278 million consumers increasingly reliant on mobile money, digital lending, instant payment systems, and crypto assets — many without adequate regulatory protection — Indonesia represents both the scale of the global challenge and the urgency of the policy response needed.

Consumer harms in digital finance do not respect borders. Fraud networks, predatory digital lending, deceptive onboarding practices, and cross-border payment failures are growing faster than any single country’s regulatory framework can address. The consumers most exposed are often the most financially vulnerable — those newly included in the digital financial system with the least recourse when things go wrong.

This is why a globally coordinated policy response matters. Consumer organisations in every country are fighting the same battles — often alone, without shared frameworks, without common evidence, and without collective leverage when engaging their national regulators.

Indonesia’s position as a regulatory convening authority — through OJK, BI, Kemenkeu, Kemendag, and Kemenlu — gives TIPF 2026 the institutional grounding to produce recommendations that carry real weight. The Forum’s Outcome Document is designed to be well-timed for sharing with the FinCoNet host prior to FinCoNet 2026 — making Jakarta in August the most strategically important gathering for consumer organisations before the global supervisory agenda is set.

Why this matters globally:

  • Indonesia: largest digital financial services market in Southeast Asia, G20 economy, 278 million consumers — many newly included in digital finance with inadequate regulatory protection against fraud, predatory lending, and deceptive digital practices.
  • Consumer harms in digital finance are borderless — fraud networks, cross-border payment failures, and predatory digital lending operate across jurisdictions while regulatory responses remain fragmented and national.
  • TIPF 2026 produces one Outcome Document — drafted by global consumer organisations and regulators — carrying collective weight no single country can generate alone when engaging national regulators and international supervisory bodies.
  • The Outcome Document is designed to be helpful for Consumers International member organisations around the world as a basis for engaging their national regulators on digital financial services and instant payment systems consumer protection.

Your Country's Consumers Deserve a Seat at This Table.

Participation is by invitation and approved registration only.
Seats are limited — and filling on a first-approved basis.

This forum shapes policy that affects every consumer in your country.
Your organisation’s voice belongs in the room.

Endorsed by the Government of Indonesia

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